Customer Service

We personally care about our customers and the communities we serve — treating you like family. We have a proven track record in providing energy solutions that meet the needs of our customers.

Get the latest energy news from Sandpiper Energy. Energy Talk – Fall 2019 is now available.

For Customer Service, questions on bills, or scheduled service, please contact our offices Monday-Friday, 8AM-5PM, at 800-427-0015.

Important Phone Numbers:
Pipeline Safety Hotline: 302-736-7825
Miss Utility: 811
Maryland Public Service Commission: 800-492-0474

32145 Beaver Run Drive, Salisbury, MD  21804


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We have resources available for our customers who are experiencing financial hardship as a result of the Coronavirus Pandemic. Visit for alternate bill pay options, and important updates.


We have been experiencing extremely high call volumes resulting in longer than expected hold times.  Also, our response time to your online inquiries could range from 24 -72 hours. Our Customer Care Team is working as quickly as possible to respond to each inquiry in the order in which they are received. Thank you for your patience and understanding during this exceptionally busy time.