Chesapeake Utilities Corporation is deeply committed to providing you with the highest level of customer service. We realize the challenges you may face with managing a continual cycle of connecting and disconnecting utility services as your residents move. We understand the importance of providing proper notification of service disconnects and of communicating account holder activities with housing management. To simplify this process, we have made the following resources available:
Chesapeake Utilities Corporation is committed to maintaining the security and confidentiality of our customer’s account information. This verification process ensures we are taking all the necessary steps in safeguarding the confidential records of our commercial accounts.
The Apartment Complex agreement will allow us to automatically transfer services into your complex’s name when a tenant moves out. If they are turned off for non-pay this will not apply.
If you wish to be notified if a tenant is pending disconnect, please have the tenant sign the 3rd party form attached. You will receive notice if they are pending disconnect so you can watch and make sure services are not interrupted.
For one payment made across multiple accounts, please complete the Group Payment Spreadsheet to specify payment distribution.
We have resources available for our customers who are experiencing financial hardship as a result of the Coronavirus Pandemic. Visit SandpiperEnergyresponds.com for alternate bill pay options, and important updates.
We have been experiencing extremely high call volumes resulting in longer than expected hold times. Also, our response time to your online inquiries could range from 24 -72 hours. Our Customer Care Team is working as quickly as possible to respond to each inquiry in the order in which they are received. Thank you for your patience and understanding during this exceptionally busy time.