Natural gas and propane are safe, reliable and convenient, and it adds to our comfort, so why does it have to smell so bad? Natural gas and propane are odorless by nature; so, for safety’s sake, an odorant called mercaptan is added so that you will know if gas is escaping and recognize that a potentially dangerous situation may exist. Natural gas and propane that have escaped can enter locations (including properties that don’t have natural gas service) by migrating and entering through openings. So, if you ever detect a “rotten egg” smell in or near your home or place of business, please take the following precautions to help keep your family, friends and colleagues safe.
Remember, if you smell gas:
Our call center will be closed in observance of Memorial Day beginning at 3:30 P.M. on Friday, May 22, 2020. We will re-open on Tuesday, May 26, 2020 at 8:00 A.M. EST. If you have an emergency, please call 1.800.427.0015.
In the interest of your safety and the safety of our employees, we are closing our walk-in offices until further notice.
To assist our customers during this difficult time, and potential financial hardship, extended payment arrangements are available, and we have suspended service disconnection and late fees until further notice.
We are monitoring and responding to the Coronavirus Pandemic. Visit SandpiperEnergyresponds.com for alternate bill pay options, and important updates.
We are prepared and will continue our commitment to providing safe, reliable energy.