Natural gas and propane are safe, reliable and convenient, and it adds to our comfort, so why does it have to smell so bad? Natural gas and propane are odorless by nature; so, for safety’s sake, an odorant called mercaptan is added so that you will know if gas is escaping and recognize that a potentially dangerous situation may exist. Natural gas and propane that have escaped can enter locations (including properties that don’t have natural gas service) by migrating and entering through openings. So, if you ever detect a “rotten egg” smell in or near your home or place of business, please take the following precautions to help keep your family, friends and colleagues safe.
Remember, if you smell gas:
In observance of the Thanksgiving Holiday, our offices will close at 3:00 P.M. EST on Wednesday, November 25 and remain closed on Thursday, November 26 and Friday, November 27. We will re-open Monday, December 2, 2020 at 8:00 A.M. EST. If you have an emergency, please call 800.427.0015.
In the interest of your safety and the safety of our employees, our walk-in offices are closed.
We have resources available for our customers who are experiencing financial hardship as a result of the Coronavirus Pandemic. Visit SandpiperEnergyresponds.com for alternate bill pay options, and important updates.